Terms & Conditions

Booking and Payment

Full payment is required at the time of booking to secure your advisory session. By proceeding with the payment, you agree to these terms and conditions which govern the advisory session. ed solutions in project and portfolio management.

1. Cancellations and Refunds:

- To cancel or reschedule your appointment, please notify us at least 24 hours in advance. - If you cancel your session more than 24 hours in advance, you are eligible for a partial refund of 20% of the initial payment.

- Cancellations made less than 24 hours before the scheduled time will incur a 100% cancellation fee, and no refund will be provided.

2. Rescheduling:

- You may reschedule your appointment up to two times without any additional charge, provided the rescheduling is done at least 24 hours before the scheduled session.

- After two rescheduled sessions, further changes are not permitted, and you cannot use the previous payment to book another session. Should you wish to book another session after this point, a new full payment will be required.

- We will make up to three attempts to contact you at the start of your scheduled session. If you are not reachable within the first 15 minutes of the scheduled session time, the session will be considered a no-show.

- In the event of a no-show, you will not be eligible for a refund, and booking a new session will require a new payment.

- If contact is established after the session has started, the session will proceed with the remaining time. No additional time will be provided beyond the originally booked duration.

- By booking a session, you accept responsibility for arriving on time and being available for the session you have scheduled.

- It is your responsibility to ensure that you have provided accurate contact information and to check that you have received the meeting link or call-in details.

For any issues related to booking, rescheduling, or cancellations, please contact our support team via email at hello@londonc-tezy.com or call us at (800) 913-9087.

We appreciate your understanding of these terms and conditions, designed to ensure that our services are managed efficiently and fairly for all clients.

Cancellation and Rescheduling Policy

General Terms

Contact and Communication

No-Show and Late Arrivals

Policy Sections

Refund Policy

Our refund policy is designed to be transparent and fair to both our clients and our service operations. Here’s how it works:

1. Eligibility for Refunds:

  • If you cancel your advisory session more than 24 hours before the scheduled start, you are entitled to a partial refund, which is 20% of your initial payment.

  • Cancellations made less than 24 hours prior to the session are subject to a 100% cancellation fee; therefore, no refund will be issued in such cases.

2. No-Shows:

  • If you fail to be reachable within the first 15 minutes of your scheduled session, it will be marked as a no-show. No-shows are not eligible for a refund, and rebooking will require a new full payment.

3. Processing of Refunds:

  • Eligible refunds will be processed within 7-10 business days back to the original method of payment. Please note that processing times may vary depending on your bank or payment service.

4. Rescheduling:

  • While rescheduling does not incur a direct refund, you are allowed to reschedule up to two times without additional charges, provided you notify us at least 24 hours in advance of the scheduled time.

Please contact our customer support team if you have any questions or require further assistance regarding our refund policy.

Privacy Policy

We value the trust you place in us when you provide us with your personal information. The privacy policy below outlines how we collect, use, and protect your information:

1. Collection of Information:

  • We collect information that you provide directly to us during the booking process, including your name, contact information, and payment details. We may also collect information about your interaction with our services, like session logs and correspondence with our team.

2. Use of Information:

  • Your information is used to manage bookings, process payments, communicate with you regarding your session, and improve our services. We may also use your contact details to send you updates or promotional materials, unless you opt out.

3. Sharing of Information:

  • We do not sell or rent personal information to third parties. However, we may share information with service providers who assist us in our operations, such as payment processing and email delivery, under strict confidentiality agreements.

4. Security:

  • We employ robust security measures to protect your information from unauthorized access, alteration, and destruction. However, no internet-based service can guarantee 100% security, so we encourage you to take care in protecting your personal information online.

5. Changes to Privacy Policy:

  • We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on our website.

6. Contact Us:

  • If you have any questions about our privacy practices or wish to update your information, please contact us at the email or phone number provided in our terms and conditions.

Get in Touch

Intake Form & Booking

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Office address:

7733 Forsyth Blvd. Ste 675, Clayton, MO 63105

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